Shipping policy

At hoverhearts.com (hereinafter referred to as "this website"), we are committed to ensuring you receive your orders promptly and efficiently. This Shipping & Tax Policy explains our shipping process and how taxes are collected.

1. Shipping and Processing Time

Most orders placed before 5:00 PM Pacific Time (Monday through Friday) will be processed and shipped within 1-2 business days. Processing times may be longer during peak sales periods or promotional events.

After shipment, orders will typically arrive within 2-4 business days from the date of order.

Orders placed on weekends or holidays will be processed on the next business day. 

For security reasons, first-time orders or orders shipped to new addresses may require additional verification time.

We reserve the right to split orders into multiple packages if necessary.

Please note that all delivery times provided by HoverHearts are estimates and may vary depending on logistics conditions, carrier performance, weather, or other external factors.

2. Shipping Options and Costs

We offer standard shipping and free shipping, so you don't need to pay for shipping.

3. Order Tracking

Once your order ships, we will provide a tracking number so you can track your package online. You will also receive email updates about your order status and estimated delivery date.

4. Shipping Issues

If you encounter any problems during the order delivery process, please contact us immediately. We will work with the logistics carrier to resolve any issues and ensure your order is delivered as quickly as possible.

5. Shipping Limitations

Currently, we only ship to the continental United States. We are working to expand our shipping area for future needs!

6. Taxes

We will automatically calculate and collect applicable sales tax based on the shipping address you provide.

Taxes will be displayed separately on your invoice and checkout page. The specific tax rate depends on your location and the current tax laws in your state and locality.

7. Risk of Loss in Logistics

If you receive damaged or defective goods, you can contact us, and we will compensate or replace them depending on the specific circumstances.

For more information about our shipping policies, including shipping costs, delivery times, and delays, please visit our online support page or email 📧 info@hoverhearts.com.

Please note that this sample shipping and tax policy is for informational purposes only and should not be considered a substitute for legal advice. You should consult a qualified attorney to ensure that your shipping and tax policies comply with applicable laws and regulations.