FAQ

A: All orders are fulfilled from our U.S. warehouse network, depending on your location.

A: Most orders arrive within 3–6 business days. You’ll receive a tracking number as soon as your order ships.

A: We currently ship to the 48 contiguous U.S. states. Shipping to Alaska, Hawaii, or Puerto Rico is not available at this time.

A: Yes! Orders placed before 2 PM PST are usually shipped out the same day.

A: We offer a 30-day return policy and a 31–90-day warranty service. This means you may request a return within 30 days of receiving your order, and if accessories are damaged between 31 and 90 days, you may request warranty service for those accessories.

A: We provide replacement parts service for eligible component issues occurring within 31–90 days after delivery, ensuring continued product performance and peace of mind.

A: Yes! After 90 days, you can purchase replacement parts directly from us. If the part you need isn’t listed on our site, just email us at info@hoverhearts.com with your request.

A: We accept Visa, MasterCard, Amex, Discover, Apple Pay, Google Pay, Shop Pay, and other secure methods via Shopify Checkout.

A: Absolutely. Our checkout is powered by Shopify’s encrypted payment system, trusted by millions of businesses worldwide.

A: Your card will be charged immediately upon placing your order.

A:Yes-browse parts and accessories (wheels, tires, throttles, handlebars,clamps, batteries) made for our HoverHearts bikes. Check each product page for model compatibility and included components.https://hoverhearts.com/collections/parts

A: Open the product [https://hoverhearts.com/collections/parts], check the model (MB0001, DB4S001-DB4S006, EA500), then add to cart. For fit questions (fit, axle width, rotor size), contact support before checkout so you get the correct replacement the first time.

A: Select the model-specific wheel and tires set shown on the product page [https://hoverhearts.com/collections/parts];they're sized for the frame, brakes, and guard clearance. Still unsure? Send us your model and a photo-we'll help you find the right components.

A: Basic installation notes are on product pages. For safety-critical items(brakes, stems/clamps, electrics), we recommend a qualified tech. Keep original components until the result is tested.

A: No-HoverHearts products don't use pedal-bike derailleurs, road cassettes/cranksets, or standard bicycle headsets. Use OEM parts listed for your model to ensure proper fit and safe work.

A: See our accessories for guards, grips, and storage solutions tailored to off-road goals. If an item shows "out of stock," use the notify button and we'll alert you when it's coming back.

A: We don't sell Race Face MTB bars/stems/cranksets. Instead, shop our HoverHearts controls, handlebars, and throttle parts built for mini/e-dirt bike use. If a universal accessories mount is needed, contact support to confirm compatible options in stock.