Warranty & Return Policy

HoverHearts Product Warranty Policy

At HoverHearts, we are committed to providing safe, reliable products and responsive after-sales support.

• 30-Day Returns: You may request a return within 30 days of receiving your order.
• 31–90 Day Parts Warranty: Original parts included with your product are covered for 31–90 days after delivery for confirmed quality issues, shipping damage, or incorrect shipments.
• Separately Purchased Parts: Separately purchased parts are not covered by the 31–90 day parts warranty. If a separately purchased part has a confirmed quality issue within 30 days of delivery, we will provide a free replacement. Returns or replacements due to selecting the wrong model, size, specifications, or an incompatible part are not covered, and related costs are the customer's responsibility.
• One-Year Battery Warranty: Product batteries are covered for one year from delivery against defects or damage not caused by misuse, accidents, modifications, or other human-related factors.

Please carefully confirm the product or part model and compatibility before placing your order.

For additional protection, extended warranty services may be available for eligible products. Please see the “Extended Warranty Service” section below for details.

HoverHearts Product Return and Exchange Policy

I. Return and Refund Conditions

Quality Issues:
If your product arrives damaged, defective, or with a confirmed quality issue, please contact us within 30 days of delivery. Depending on the circumstances, we may provide a repair, replacement, or refund.

Non-Quality-Related Returns:
For returns due to personal reasons, such as a change of mind, no longer needing the product, or concerns about its size or weight, customers are responsible for return shipping costs. Return requests must be submitted within 30 days of delivery.

Return shipping costs are calculated based on the product's weight and dimensions, as well as the distance between the return address and the designated warehouse.

Wrong Item Received:
If you receive an item that does not match your order, please contact us as soon as possible. After confirmation, we will arrange a replacement or reshipment at no additional cost to you.

Thank you for your understanding and support.

II. Return Process

Items eligible for return must meet the following requirements:

• Item must be in its original condition upon receipt.
• Unused and unworn.
• Labels and accessories must be complete.
• Original packaging must be retained.
• Please provide your order receipt or proof of purchase.

To request a return, please send an email to:

info@hoverhearts.com

Please include the following in your email:

• Order number
• Reason for return
• Photo of the item (if there are quality issues, please attach one)

Upon receiving your application, our customer service team will review it as soon as possible and contact you. If approved, we will send you a return label and related instructions via email.

III. Return Shipping and Packaging Requirements

HoverHearts will cover the shipping costs for eligible returns.

We will provide a prepaid FedEx return label.

Customers must retain the original packaging for returns.

If the original packaging is lost or damaged, please repackage the item properly with suitable packaging materials to avoid further damage during shipping.

Please note that the prepaid FedEx return label can be used at any FedEx drop-off point. However, this label is not supported for FedEx door-to-door pickup service.

IV. Refund Process

After our warehouse receives and inspects the returned goods, we will process your refund as soon as possible. The refund will be returned to your original payment account within 5-7 business days. Please note that the refund arrival time depends on your payment bank.

V. Order Cancellation

VI. Extended Warranty Service

To provide you with greater peace of mind, HoverHearts offers an extended warranty.

By purchasing an extended warranty, you will enjoy:

• Longer product protection
• Priority after-sales support
• Additional repair coverage for critical components
• Lower after-sales repair costs

If you wish to use the product for a longer period and receive more comprehensive protection, we recommend that you purchase the extended warranty service at the same time as purchasing the product. (The price of extended warranty service will be calculated based on the value of the product, and the extended warranty fee will vary for different products.)

VII. Contact Us

If you have any questions about returns, refunds, or product warranties, please feel free to contact our customer service team: info@hoverhearts.com

HoverHearts thanks you for your support and will continue to provide you with better products and services.